Frequently Asked Questions

I am not receiving reports via my email.

Our first recommendation is to check your JUNK/SPAM folder. Sometimes the emails can be moved into these folders. If that is the case, we suggest including the sending email address in your safe sender list. Each email program is different, however the basics are to tell your email program to not put these emails into your JUNK/SPAM folder.

If you are still not receiving emails here are a couple more suggestions.

  1. Double check that you have added your email address to the "Assessment Access Link" field called "Send Reports To". If there is no email address in this field, the reports will not be emailed.
  2. Make sure the email address that is entered in the "Send Reports To" field is spelled correctly.
Why is it important to learn about the DISC model of behavior?

This model is consistent with what we know about motivation in terms of the three fundamental tasks that each of us have to deal with in our life. That is, it can help people be more effective in coping with the different demands and stresses in our daily life, whether they are self-imposed, from others, our job, family, or other sources. Then, once we've gotten to a point of coping, the next level is relating, to help us become more compatible and reduce conflict in terms of relationships, whether work or personal. The third level is when you get beyond coping and relating, you look at where we can use this is to be more successful in our life. Individuals who are more successful lead to groups and organizations that are more successful. So it's really related to both our personal and collective well-being. (Dr. Michael O'Connor)

Is there a best DISC style?

Research indicates overwhelmingly NO. In the book People Smart, we talk about the principle of human imperfection. The reality is that when people are asking "is there one best style", often they're saying, "say yes, and tell me it's my style." What's closer to the point is that each of us has our own unique strengths and, in certain situations, some of us are going to be the best, or more effective in style, and in other situations we either have to modify our behavior or we're going to experience less success and be less than the best. The other interesting part to remember is that people have preferences and culturally what we find is that people are socialized into a certain preferred way of behaving. So, for instance, there are very few reserved individuals in Italy. It's more common place for everyone to be interactive and somewhat dominant, the D and the I tendencies, that are more socially desirable. This is equally as valid and worthwhile information no matter what culture you are in. There are four types of styles and it makes no difference whether you're talking about a certain part of the United States or a certain part of the world. (Dr. Michael O'Connor)

Are most people a pure style of D, I, S or C or are there some combinations of those styles?

In studies that have been done, even on homogenous groups like all accountants, all teachers, all nurses and so on, there is never more than 20% of those populations that fall into the "pure" D, I, S or C. Instead, there are 15 mixes of DISC styles that can predict about 95% of the people in a room. Of those 15 patterns, four of them are basically the four pure patterns of D, I, S or C. There are two of those 15 patterns that have three drives (D, I, S or C), and under stress one of those drives typically will drop out pretty quickly. But 9 of the 15 patterns are really where the vast majority of the population falls, and those are characterized by two drives (D, I, S or C), one of which tends to be more natural, more related to who we are as a person, and the other of a second behavior that we've learned. In my own case again, it was core "I" behavior and then secondary, a learned "C" behavior. (Dr. Michael O'Connor)