Courses & Assessment

Dynamic, interactive e-learning programs
by Dr. Tony Alessandra to help you out-market,
out-sell and out-service the competition.

I. The DISC Platinum Rule Online Virtual Training Program

This DISC Platinum Rule Interactive Virtual Training Program is not just a simple set of videos. It's a full motion interactive training program delivered through a cutting edge multi-million dollar training and communication technology that trains, tracks, monitors and measures each and every user in real time. It's almost like having Dr. Alessandra on staff working 24/7 to get your organization completely trained and efficient at utilizing the DISC Behavioral Style communication strategies to increase sales, customer loyalty and internal communication and teamwork! It has built in real-time reporting and notification metrics to make sure everyone is learning and succeeding.

Dr. Tony Alessandra earns nearly $20,000 to give a one hour keynote on this information. Now you can have him on your staff 24/7, 365 days per year at a fraction of the cost. Employees, new hires and management can utilize this program wherever and whenever it's convenient or necessary.

The value of this interactive virtual training program is in the understanding, retention and successful implementation of this powerful content. Give your staff and company a competitive advantage by learning how to leverage the DISC Behavioral Style communication strategies. Here is what this program covers:

Course 1: The Different DISC "Styles"

Chapter -

  1. What is Behavioral Style?
  2. Introduction to The Platinum Rule®
  3. The Four Primary DISC Styles

Course 2: How to Identify Each DISC Style

Chapter -

  1. Identifying Guarded versus Open Behaviors
  2. Identifying Direct versus Indirect Behaviors
  3. Identifying Each of the Four DISC Styles

Course 3: Describing the Four DISC Styles

Chapter -

  1. Introduction to the 'D' Style
  2. Introduction to the 'I' Style
  3. Introduction to the 'S' Style
  4. Introduction to the 'C' Style
  5. Summary of the DISC Styles

Course 4: Adaptability with all Four DISC Styles

Chapter -

  1. What is Adaptability?
  2. Adapting Your Pace
  3. Adapting Your Priority
  4. Adapting to the 'D' Style
  5. Adapting to the 'I' Style
  6. Adapting to the 'S' Style
  7. Adapting to the 'C' Style
  8. Summary on Adaptability

Course 5: Building Effective Teams

Chapter -

  1. Building Effective Teams
  2. How the Four Styles Interact in Group Settings

Course 6: Leadership and the Four DISC Styles

Chapter -

  1. Position Power and versus Personal Power
  2. Communicating Effectively with each DISC Style
  3. When You are the 'D' Style and when they are the 'D' Style
  4. When You are the 'I' Style and when they are the 'I' Style
  5. When You are the 'S' Style and when they are the 'S' Style
  6. When You are the 'C' Style and when they are the 'C' Style
  7. Helping each DISC Style Decide
  8. Motivating each DISC style
  9. Complimenting each DISC Style
  10. Counseling each DISC Style
  11. Correcting each DISC Style
  12. Delegating to each DISC Style
  13. Acknowledging each DISC Style

Course 7: The Sales & Services Process

Chapter -

  1. The Five Definable stages to the Sales Cycle
  2. Phase 1: The Initial Contact stage
  3. Phase 2: The Exploring Needs stage
  4. Phase 3: The Presenting Solutions stage
  5. Phase 4: The Confirming the Sale stage
  6. Phase 5: The Assuring Customer Satisfaction stage

II. The DISC Online Interactive Assessment

An indisputable fact is that people prefer to interact with people they like. The ability to create rapport with people is a fundamental skill in sales, management, personal relationships, and everyday life. The goal of the DISC Online Interactive Assessment is to help you create personal chemistry and productive relationships. You do not have to change your personality; you simply have to understand what drives people and recognize your options for effectively dealing with them.

The DISC Online Interactive Assessment teaches you powerful life skills that will serve you well in all your relationships: business, social and family. The DISC Online Interactive Assessment online assessment is a resource for individuals and organizations desiring to improve performance, increase productivity and to positively persuade other people.

Unlike many other behavioral assessments, our 38-page reports are as much prescriptive as they are descriptive! In other words, we spend as much time teaching you how to improve your own productivity and interpersonal interactions as we do describing your natural DISC behavioral style. We realize that you are about to invest money and time in our online assessment, so we want you to come away with fast, effective learning strategies that get you results immediately. The DISC Online Interactive Assessment report has two parts:

PART I UNDERSTANDING YOURSELF

  • General Characteristics
  • Your Strengths: What You Bring to the Organization
  • Your Motivations (Wants) and Needs
  • Your Motivations: Ideal Work Environment
  • Your Behavior and Needs Under Stress
  • Communication Plans
  • Potential Areas for Improvement
  • Summary of Your Style
  • Word Sketch: Adapted Style
  • Word Sketch: Natural Style
  • Your Personalized eGraphs
  • The 12 Integrated DISC Styles Relationships
  • Your Behavioral Pattern View

PART II APPLICATION OF DISC STYLES

  • Application, Application, Application
  • Overview of the Four Basic DISCstyles
  • How to Identify Another Person's Behavioral Style
  • What is Behavioral Adaptability?
  • How to Modify Your Directness and Openness
  • Tension Among the Styles
  • How to Adapt to the Different Behavioral Styles
  • So Now What?
  • Additional DISC Resources

The DISC Online Interactive Assessment is valuable for individuals and all types of organizations; public or private; large or small.

Benefits of the DISC Online Interactive Assessment

DISC Description
  • Web-based tool
  • Takes approximately 10 minutes to complete
  • Answer just 30 multiple choice questions online
  • Immediately generates a confidential 38 page report
  • Report is customized with personalized narrative
  • Report can be viewed online, downloaded, e-mailed & Web-accessed
DISC Validity
  • Meets APA (American Psychological Association) & AERA (American Educational Research Association) standards for reliability and validity
  • Continues to set the standard for research-based assessments
  • Computerized scoring ensures greater accuracy
DISC Advantages
  • Increase strategies for communicating effectively
  • More effective team building
  • Minimizes & prevents misunderstandings
  • Indicates motivations and natural behaviors
  • Broadens awareness of participant's own style
  • Provides specific behavioral strategies for communicating with all styles
  • Report is formatted to be both descriptive of the end user and prescriptive to improve interpersonal communication skills
HR Administrative Benefits
  • Saves administration time
  • Available worldwide
  • Controlled administration
How and Why It Works
  • Reduces Session time - Respondent completes Online DISC before debrief
  • Session is more productive & in less time - Respondent is able to review DISC report, as well as complete Summary Sheet, prior to formal debrief
  • Less intimidating for respondent, so there is increased receptivity - Online DISC report is very user-friendly and written in a conversational style
  • Increase retention - An automated email DISC tip is provided on a weekly basis
  • Easy ordering, tracking, and sending reminders - Company is provided with their own Personal Admin Homepage
  • Ensure optimum effectiveness - DISC Certification Program available. Attendee receives online manual with leader's guide, learning activities, etc. We also provide you with PowerPoint slides.

How you can use the DISC Online Interactive Assessment to help others

  • Change Management - DISC teaches specific behaviors for transforming resistance into receptivity.
  • Coaching - Discover how to use the DISC to help others reach their real potential consistently!
  • Conflict Resolution - See how to use the DISC to magically dissipate tension & mistrust!
  • Customer Service - Use the DISC to show how one can determine how to exceed expectations.
  • Diversity Training - Present how having contrasting DISC Styles is a major positive position.
  • Hiring - Learn how to train others to use the DISC to find the right fit the first time around!
  • Leadership Programs - You'll be amazed yourself how you can truly empower using the DISC!
  • Management Skills - Show your Managers how to easily motivate their staff!
  • Managing Up - Use the DISC to clearly describe the behaviors needed to win receptivity!
  • Mergers, Acquisitions - Using the DISC to help others understand their coping needs.
  • Mentoring - Discover how to exponentially propel your fast trackers with success!
  • New Employee Orientation - Teach your new members how to be communication experts
  • On-Boarding - Provide essential DISC insight so new member is set-up for success!
  • Performance Development Plans - Show the employee there IS a better way to communicate!
  • Retreats - Facilitate a session where powerful personal & professional insights are discovered.
  • Sales Training - You'll be able to even show your Sales Managers how to increase their sales!
  • Teambuilding - Learn how to masterfully transform a dysfunctional team with the DISC!
  • Productive Meetings - Plan meetings with styles in mind to ensure best outcomes.
  • Career Matching - Match your employees' natural strengths with the best possible job fit.

III. The Online DISC Interactive Communications Coach

This Online DISC Interactive Communications Coach should use on a daily basis when you want to know how to deal with anyone in any situation. If used often, you will see an incredible improvement in your interpersonal interactions - whether it's in sales situations, managing direct reports, negotiating with vendors or dealing with anyone in a social setting. Using this interactive communications tool will raise you to a new level of relationship success that few people master.

This is an interactive tool you can use over and over again to quickly identify any person's DISC style - whether it's a customer, employee, colleague, vendor, etc. - in order to determine how to treat them right then and there.

When you utilize the DISC Online DISC Interactive Communications Coach, you will be asked one question - "Do you know this person's (customer, employee, colleague, vendor, etc.)DISC style?"

If you choose YES, you are then asked to choose whether that person is a D, I, S, or C style. Once you choose a style, you are presented with four major adaptability categories listed below.

If you choose NO, you are asked to make two either/or decisions based on a series of observable behaviors. First, you're asked if the person is more Open or Guarded (using a list of observable behaviors) and then you're asked if the person is more Direct or Indirect (again using a list of observable behaviors). Once you make both either/or decisions, you are presented with four major adaptability categories below.

The four major adaptability categories from which to choose to interact with this style here and now are:

  1. General Action Plan
  2. Selling Strategies
  3. Managing/Leading Your Team
  4. Social Settings

Each of these four major adaptability categories has several sub-categories from which you can choose to interact with this style. Once you choose a sub-category, you will be presented with 3-5 bullet-point suggestions on how to deal with that style in that specific situation. Here are just some of the sub-categories from which to choose:

1. General Action Plan

  • Style Overview
  • Style Strengths
  • Style Struggles
  • Communication Do's
  • Communication Do Not's
  • Motivated By...
  • Tends to Need...
  • Tendencies They Bring to the Job
  • Typical Behaviors in Conflict or Under Stress

2. Selling

  • Connecting with the Customer
  • Exploring Needs
  • Presenting Solutions
  • Confirming/Closing the Sale
  • Assuring Customer Satisfaction
  • Gifting Ideas by Style
  • Leaving Voicemails by Style

3. Managing/Leading Your Team

  • Providing the Ideal Work Environment
  • Adapting Your Communication Style
  • Adapting Your Leadership Style
  • Helping Others Reach Decisions
  • Motivating Others
  • Complimenting Others
  • Counseling Others
  • Correcting Others
  • Delegating to Others
  • Acknowledging Others

4. In Social Settings

  • Typical Social Behaviors of this Style
  • Preferred Social Situations for this Style
  • When You are this Style
  • How to Behave Socially When Others are this Style